Process Discovery
See your business as it actually runs, not as documented. We reconstruct the real path work takes through your systems, including the variants nobody talks about.
By the numbers
1 in 4
cases follows the 'happy path'. The rest are variants
8.2
average number of systems a single case touches
5–15×
ratio of real variants to documented SOPs
What we do
A focused capability, explained without jargon.
The ground truth
Most documented processes are aspirational. We rebuild the actual process, every variant, every loop, every detour, directly from the event logs your systems already produce.
- End-to-end discovery from system events
- Each variation ranked by how often it happens and what it costs
- How often work follows the intended process vs. drifts from it
- Broken down by time of day, site, and team
Variant analysis that explains itself
We don't just count variants. We explain why each one exists, and which ones are quietly costing you the most. That's the difference between a process diagram and a process strategy.
- Top-N most expensive variants ranked by total cost
- Driver analysis: what triggers each variant
- Customer-impact and revenue exposure
Designed for executive review
Outputs are structured for leadership, not analysts. A COO can read a workflow analysis report and walk away knowing exactly where to look next.
What you get
Deliverables built for action, not for the shelf.
Process map of record
A single, auditable view of how your process really runs, across teams, systems, and time.
Variant catalog
Every meaningful variant of your process, ranked by frequency and cost.
Process-adherence report
Where day-to-day reality diverges from the documented process, and what that gap is costing you.
Cross-system visibility
End-to-end view across ERP, WMS, ITSM, CRM, and core-banking systems.
Segment-level analysis
Team, site, region, and product splits, surfaced where it matters, hidden where it doesn't.
Audit-grade evidence
Every finding traceable to specific events. Useful for compliance and internal review.
The Alkhai engagement
Find the bottlenecks your dashboards can't see.
Connect your event data. Within 30 days we deliver your top 5 bottlenecks with ROI attached to every fix. From there it becomes your standing monthly operational intelligence review.
By day 30
- Top 5 bottlenecks ranked by financial impact
- Root cause for each
- ROI estimate per fix
- A 30 / 90 / 180-day roadmap
Every month after
- Full pipeline run against previous month baseline
- What improved and by how much
- What didn't move and why
- Emerging constraints before they become expensive
- Monthly leadership presentation ready for standup or steering meeting
- Direct platform access for your team at all times